PRIVACY STATEMENT
English Language Partners New Zealand (ELPNZ) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.
This Privacy Statement explains how we collect, use, store, share and protect personal information through our website, education programmes, employment services, community programmes, recruitment and employment processes, and other activities.
WHO WE ARE
English Language Partners New Zealand provides English language education, settlement support, employment support services, community programmes and related services throughout New Zealand.
INFORMATION WE COLLECT
Depending on the services you access, we may collect:
- Name, date of birth and gender
- Contact details including address, email address and phone number
- Identification and immigration-related information where required
- Education, training and qualification information
- Employment history, career goals and work readiness information
- Language learning information and programme participation records
- Attendance, assessment and achievement records
- Information relating to support needs and barriers to employment
- Information required by government agencies for funding and reporting purposes
- Information submitted through our website, online forms or enquiries
- Information relating to employers, volunteers, contractors and partner organisations
- Recruitment and employment application information
We collect personal information directly from you wherever practicable. Where appropriate and lawful, we may also collect information from:
- Ministry of Social Development (MSD)
- Ministry of Business, Innovation and Employment (MBIE)
- Immigration New Zealand
- Referral agencies
- Employers
- Education and training providers
- Settlement agencies
- Community organisations
- Auditors/Professional Bodies for the purposes of auditing and assurance
- Grant funders for the purposes of fundraising
- New Zealand Transport Agency
- Other organisations supporting your education, employment or settlement journey
WHY WE COLLECT INFORMATION
We collect and use personal information to:
- Deliver education, employment and settlement services
- Assess eligibility and provide support
- Monitor programme participation and outcomes
- Assess suitability for employment at ELP
- Meet legal, contractual and funding obligations
- Communicate with you and improve our services
- Maintain records required by law
WHO WE MAY SHARE INFORMATION WITH
We only share personal information where it is necessary to provide our services, where you have authorised us to do so, where it is required under a funding agreement, or where permitted or required by law.
Depending on the services you access, we may share information with:
- Government agencies
- Employers, education providers and referral organisations
- Contractors and service providers assisting ELPNZ
- Secure cloud technology providers
- Other organisations where authorised by you or required by law
WEBSITE USE AND COOKIES
When you visit our website, we may collect limited technical and usage information, including:
- IP address
- Browser type
- Device information
- Website usage information
- Pages visited and time spent on our website
Information submitted through our website or online forms will only be used for the purpose for which it was collected, unless you authorise another use or we are permitted or required by law to use or disclose it.
We use this information to maintain website security, understand website use and improve our services. Our website may use cookies and analytics tools to understand website usage and improve user experience. You may disable cookies through your browser settings, although some website functionality may be affected.
STORAGE AND SECURITY
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. Information may be stored electronically, in cloud-based systems, or in secure physical records.
Some information may be stored or processed using secure cloud-based service providers located in New Zealand or overseas. Where personal information is transferred outside New Zealand, ELPNZ will take reasonable steps to ensure it receives comparable privacy protections in accordance with the Privacy Act 2020.
Access is restricted to authorised staff, contractors and service providers who require the information to perform their duties.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet legal obligations, and satisfy contractual, funding, audit and operational requirements. Different types of records may be kept for different periods depending on the nature of the information and the requirements that apply. Information is securely destroyed or de-identified when it is no longer required.
YOUR RIGHTS
Under the Privacy Act 2020, you have the right to request access to, or correction of, the personal information ELPNZ holds about you, subject to any applicable legal exceptions. This applies to learners, job seekers, applicants, current and former employees, volunteers, contractors and others whose personal information we hold.
- Request access to your personal information
- Request correction of your personal information
- Ask questions about how your information is used
- Withdraw consent where appropriate
- Make a complaint about how your information has been handled
CONTACT US
If you have any questions, want to access or correct your information, or have a privacy concern, please contact:
Privacy Officer
Email: privacy@englishlanguage.org.nz
More information about privacy rights in New Zealand is available at www.privacy.org.nz.
COPYRIGHT
This website and its content are the property of English Language Partners New Zealand and are protected by the Copyright Act 1994. Material from this website may not be reproduced without prior written permission unless otherwise permitted by law.
DISCLAIMER
While every reasonable effort is made to ensure the accuracy of information published on this website, English Language Partners New Zealand does not guarantee that all information is complete, accurate or current at all times. Links to external websites are provided for convenience only. ELPNZ does not accept responsibility for the content, security or privacy practices of external websites.
CHANGES TO THIS PRIVACY STATEMENT
We may update this Privacy Statement from time to time to reflect changes to our services, legal obligations, funding requirements or privacy practices. Any changes will take effect when the updated Privacy Statement is published on our website.
OUR SERVICES
The following sections provide extra information about how we handle personal information for particular ELPNZ services and activities. They should be read alongside the general privacy information above.
HUMAN RESOURCES, PAYROLL AND WORKPLACE HEALTH & SAFETY
Where you apply for a role, are employed by, volunteer with, contract to, or provide services to English Language Partners New Zealand (ELPNZ), we collect and use personal information to recruit, employ, support and pay our workforce, administer employment and contractor arrangements, maintain a safe workplace, and meet our legal obligations.
The information we collect may include recruitment and employment records, qualifications, right to work information, payroll and tax details, leave and attendance records, performance and training records, workplace health and safety information, emergency contacts and other information necessary to administer your employment or engagement.
We may share this information with authorised ELPNZ staff, payroll providers, Inland Revenue, ACC, WorkSafe New Zealand, recruitment or HR service providers, insurers and other organisations where required or permitted by law, or where necessary to administer your employment or engagement.
Employment, payroll and workplace records are retained in accordance with New Zealand legislation and ELPNZ's record retention requirements. You have the right to request access to, or correction of, your personal information in accordance with the Privacy Act 2020.
EDUCATION AND TRAINING ACT REQUIREMENTS
As a registered tertiary education provider and government-funded education provider, ELPNZ collects, uses, stores and discloses personal information in accordance with the Information Privacy Principles contained in the Privacy Act 2020.
We collect and hold personal information to:
- comply with the requirements of the Education and Training Act 2020 and other legislation relating to maintenance of records
- manage its business, including internal reporting, administrative processes and selection of scholarship and award/prize winners; and
- supply information to government agencies and other organisations, as set out below.
Disclosure to Government Agencies
ELPNZ may disclose personal information to:
- Tertiary Education Commission (TEC)
- Ministry of Education
- New Zealand Qualifications Authority (NZQA)
- Ministry of Social Development (MSD)
- Inland Revenue (IRD)
- Ministry of Business, Innovation and Employment (MBIE), including Immigration New Zealand
- New Zealand Police, the Ministry of Justice, Accident Compensation Corporation (ACC), and other agencies where disclosure is authorised or required by law.
The government agencies listed above may use the personal information supplied to them to:
- administer the tertiary education system, including allocating funding and the administration of the Fees Free schemes
- develop policy advice for government
- conduct statistical analysis and research
- update the New Zealand Record of Achievement
- include in the National Student Index or use in an authorised information matching programme with the New Zealand Birth Register
- fulfil their statutory responsibilities
- supply it to Statistics New Zealand to be integrated in Statistics New Zealand's Integrated Data Infrastructure.
Disclosure of personal information to other agencies and organisations
ELPNZ may also supply personal information as applicable to:
- other educational organisations for the purpose of verifying academic records
- Education New Zealand for the purposes of supporting international students
- scholarship providers for the purposes of administering scholarships
- debt collection agencies for the purposes of recovering unpaid fees
Storage of Information
Data collected from tertiary education organisations is now stored in the Cloud. Student enrolment and course and qualification completion data is stored in a Microsoft datastore based in Sydney, Australia.
PATHWAYS TO EMPLOYMENT SERVICES
Where you participate in Pathways to Employment or another employment support programme, ELPNZ collects and uses personal information to assess eligibility, deliver employment support, connect participants with employers and training providers, monitor programme outcomes, and meet contractual, funding and reporting obligations.
Depending on the programme, we may share relevant information with employers, work brokers, recruitment agencies, education providers, referral organisations, government agencies and other service providers where you have authorised us to do so, where it is required under programme funding arrangements, or where permitted or required by law.
